{"xsrfToken":"84a686bffe5a2bb0e08a18413b32bbf2b5c5bb8a_lout","branding":{"id":"1","key":"mdse","name":"HelpDesk LM","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008b94","headerLinkHoverBGColor":"#008b94","headerBadgeColor":"#008b94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b3e191c5-b97c-4970-b1ce-034d551e7de1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWNlNzQ3Yy01NzM4LTRmZjktODk4NC1hMmE4NDY1ODY2ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzZTE5MWM1LWI5N2MtNDk3MC1iMWNlLTAzNGQ1NTFlN2RlMSI6WyJyZWFkIl19LCJleHAiOjE3NDM2MDU2MjQsIm5iZiI6MTc0MzYwNTAyNH0.6pTS91GR6d0zctgDT9NoNO_xSraj463tNNP_NVHyDX4&client=45ce747c-5738-4ff9-8984-a2a8465866f1&mode=fit","logoId":"b3e191c5-b97c-4970-b1ce-034d551e7de1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LinguaMeeting Support Page","sharedPortalName":"LinguaMeeting Support Page","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the LinguaMeeting Support Page","sharedPortalName":"LinguaMeeting Support Page","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#748d8d","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mdse","projectId":10000,"serviceDeskId":1,"name":"HelpDesk LM","description":"<p>Welcome! You can raise a HelpDesck request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[4],"key":""},{"id":"34","name":"Make-ups","descriptionHtml":"","callToAction":"Make-ups","introHtml":"<p>Make-ups</p>","icon":10482,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[4,5,6],"key":""},{"id":"33","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Users request information of the use of the portal (CForm, recordings, etc)</p>","icon":10507,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4,5,6,7],"key":""},{"id":"35","name":"Payments","descriptionHtml":"","callToAction":"Payments","introHtml":"<p>Users request a refund and it applies according to the refund policy. Send to Elena of applies.</p>","icon":10484,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"17","name":"Registration","descriptionHtml":"","callToAction":"Registration","introHtml":"<p>Soporte a alumnos y coaches para la ejecucion de sesiones</p>","icon":10491,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4,5,6],"key":""},{"id":"37","name":"Scheduling","descriptionHtml":"","callToAction":"Scheduling","introHtml":"<p>Students have difficulties to find sessions/coaches in the portal</p>","icon":10466,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4],"key":""},{"id":"32","name":"Tech Issues","descriptionHtml":"","callToAction":"Tech Issues","introHtml":"<p>Tech Issues</p>","icon":10472,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4,5,6,7],"key":""},{"id":"6","name":"Session support","descriptionHtml":"","callToAction":"Session support","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10491,"iconUrl":"https://linguameeting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Students"},{"id":5,"name":"Instructors/University"},{"id":6,"name":"Coaches"},{"id":7,"name":"Bookstore"}],"orderMapping":{"5":[34,33,32,17],"6":[34,33,32,17],"7":[33,32],"4":[37,35,34,33,32,17,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a56fe20d-d90d-353b-9f71-69cf476ce545","appLinkName":"System Confluence","appLinkUrl":"https://linguameeting.atlassian.net/wiki","spaceKey":"MDSE","spaceName":"Mesa de servicio externa","spaceUrl":"https://linguameeting.atlassian.net/wiki/spaces/MDSE","isServer":false},"labels":[],"projectKey":"HDLM","serviceDeskId":1,"kbLinkDomainURLs":["https://linguameeting.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HDLM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWNlNzQ3Yy01NzM4LTRmZjktODk4NC1hMmE4NDY1ODY2ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MDYyMjQsIm5iZiI6MTc0MzYwNTAyNH0.84Dcs9LOtAR3CRFf77Mkq62Z0W-2iOQx3VSPj-UhMT8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"45ce747c-5738-4ff9-8984-a2a8465866f1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"65a22bc5-5df8-4ed7-9684-eda9c232a4c5","name":"Registration- Professor","description":"feedback","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/65a22bc5-5df8-4ed7-9684-eda9c232a4c5","lastUpdated":"1645574384349","createdAt":"1617870808924"},{"id":"625c337d-58f2-42b2-9aae-d7dd6f45bd8c","name":"Professor General FAQ's","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/625c337d-58f2-42b2-9aae-d7dd6f45bd8c","lastUpdated":"1724060655234","createdAt":"1617870953471"},{"id":"ef166f07-72e2-4483-b674-83f0aff6a7bf","name":"Accessing Student Info- Professor","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/ef166f07-72e2-4483-b674-83f0aff6a7bf","createdAt":"1617871029912"},{"id":"265213fe-39ba-4304-80b4-a673ca07458c","name":"Student General FAQ's","description":"General student questions pertaining to sessions such as locating assignments, coach feedback, & platform navigation","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/265213fe-39ba-4304-80b4-a673ca07458c","lastUpdated":"1730972924207","createdAt":"1617870669888"},{"id":"75097e22-bebd-450f-b201-e2780a3cd39e","name":"Registration- Student","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/75097e22-bebd-450f-b201-e2780a3cd39e","createdAt":"1617870829468"},{"id":"0c8316b5-3f6f-49c0-9444-792e4b6c2008","name":"Make-Up/Reschedule Session","description":"Learn how to reschedule and use make-up sessions for missed classes","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/0c8316b5-3f6f-49c0-9444-792e4b6c2008","createdAt":"1617870562312"},{"id":"c0a60772-2bcb-4894-91c5-0d2fbe419f0d","name":" Zoom Video Conferencing ","description":"Zoom related issues","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/c0a60772-2bcb-4894-91c5-0d2fbe419f0d","lastUpdated":"1617871555361","createdAt":"1558094984700"},{"id":"19f73ecf-b7a7-4fcd-ae71-62213c05f21f","name":"Tech Issues","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/19f73ecf-b7a7-4fcd-ae71-62213c05f21f","lastUpdated":"1726153621951","createdAt":"1617871078695"},{"id":"d48b6521-ccdf-4e6c-8487-70c38cea6f69","name":"D-Registration","description":"New/returning user, payment...","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/d48b6521-ccdf-4e6c-8487-70c38cea6f69","lastUpdated":"1617875832116","createdAt":"1558094966376"},{"id":"8b90f41e-f6b8-45ad-a02d-952214f8f8f9","name":"D- Live Sessions Questions","description":"Coaching and Sessions","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/8b90f41e-f6b8-45ad-a02d-952214f8f8f9","lastUpdated":"1617875845882","createdAt":"1558095010969"},{"id":"385861e8-647e-4d45-8226-c979c513f7ec","name":"D-Admin/Settings","description":"Login, account...","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/385861e8-647e-4d45-8226-c979c513f7ec","lastUpdated":"1617875854103","createdAt":"1558095031510"},{"id":"5acad374-d906-48d8-90a3-7d4acda9d96d","name":"D-Courses","description":"Courses, Sections and Instructors","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/5acad374-d906-48d8-90a3-7d4acda9d96d","lastUpdated":"1617875860173","createdAt":"1558095213177"},{"id":"fa257971-3fb0-46bd-8c72-22ffded64dc9","name":"New, Fall 2021- Instructor ","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/fa257971-3fb0-46bd-8c72-22ffded64dc9","createdAt":"1633428239328"},{"id":"4f60edcd-9d51-47ee-9e89-100d2ab48c4e","name":"New, Fall 2021- Student","categoryUrl":"https://linguameeting.atlassian.net/servicedesk/customer/portal/1/topic/4f60edcd-9d51-47ee-9e89-100d2ab48c4e","createdAt":"1633428253403"}]}},"kbPage":{"id":1860960264,"title":"How to Join Session, Student Portal","url":"https://linguameeting.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1860960264","space":{"key":"MDSE","name":"HelpDesk","id":262146},"serviceDeskIds":[1],"appLinkId":"a56fe20d-d90d-353b-9f71-69cf476ce545","idInString":"1860960264","projects":[{"projectId":10000,"serviceDeskId":1,"portalId":1}]}}